Frequently Asked Questions
Your guide to handcrafted luxury and seamless shopping.
How should I care for my handcrafted leather shoes?
To maintain the longevity of your footwear, we recommend using a high-quality leather conditioner and avoiding prolonged exposure to direct moisture. Always store them in the provided dust bags when not in use.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How do I determine my correct size?
Our shoes generally run true to size; however, specific fit notes are provided on each product page. If you are between sizes, we typically recommend sizing up for the best fit.
Are your products ethically manufactured?
Absolutely. We pride ourselves on working with family-owned factories in Portugal that prioritize fair labor practices and traditional artisan techniques.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options such as Affirm and Klarna to make your luxury purchase more accessible.